NHS SBS and ImproveWell: Transforming Workforce Engagement

NHS Shared Business Services (NHS SBS) has partnered with ImproveWell, integrating its workforce consultancy service with a digital engagement platform to enhance staff engagement and organisational efficiency.

The platform facilitates continuous workforce engagement through idea sharing, sentiment tracking, and pulse surveys, providing real-time insights to help NHS organisations better understand and support their employees with evidence-based action.

A Strategic Partnership for Workforce Improvement

Bhushan Chavan, Head of HR Consulting at NHS SBS, emphasised the importance of this collaboration: “This partnership reflects our continued commitment to helping NHS organisations meet the complex workforce challenges they face. Combining ImproveWell’s award-winning technology with our deep consulting experience creates a powerful, practical solution for any organisation seeking to drive improvement and unlock the potential of its workforce.”

Laura Mott, CEO and Co-founder of ImproveWell, highlighted the joined-up approach:
“By uniting our digital platform with NHS SBS’s trusted consultancy services, we are creating a truly joined-up solution that supports NHS organisations to listen, learn, and lead workforce improvement at scale. Together, we offer the tools and expertise needed to drive measurable impact on workforce retention, wellbeing, and system-wide transformation.”

What This Means for the NHS

This partnership could have significant implications for the NHS workforce:

• Enhanced Staff Engagement: The platform enables frontline workers to share feedback, ensuring their voices are heard and acted upon.
• Improved Workforce Wellbeing: By tracking sentiment and engagement, NHS organisations can proactively address staff concerns, reducing burnout and improving morale.
• Data-Driven Decision Making: Real-time insights allow NHS leaders to identify trends, optimise workforce strategies, and implement targeted improvements.
• Boosted Retention and Recruitment: A more engaged and supported workforce is likely to experience higher job satisfaction, reducing turnover and attracting new talent.
• System-Wide Transformation: The integration of digital engagement tools with consultancy expertise supports a culture of continuous improvement, strengthening the NHS’s ability to adapt to evolving challenges.

By leveraging technology and strategic consulting, NHS SBS and ImproveWell are paving the way for a more resilient, engaged, and efficient healthcare workforce.