Digital Transformation in Scotland’s Public Services
The Scottish Government’s Public Service Reform strategy, set for release next month, will prioritise digitisation and automation to enhance efficiency and service delivery.
These key elements were highlighted in the recently published Programme for Government 2025-26, which outlines collaboration efforts with local government, public bodies, the third sector, and trade unions.
Core Areas of Reform
The strategy will focus on:
- Digitising and automating processes to streamline operations.
- Reducing and consolidating back-office functions and estates to improve efficiency.
- Leveraging procurement opportunities to optimise resources.
- Enhancing data-driven decision-making to integrate services, minimise duplication, and improve accessibility for the public.
According to the document, implementing these measures will lead to better outcomes, particularly for those in greatest need, supporting efforts to eradicate child poverty, reduce inequalities, and ensure long-term fiscal sustainability through a prevention-first approach.
Advancing Digital Healthcare
The strategy also aims to increase digital adoption in health and social care, with initiatives including:
- Launching the initial version of a national health and social care app to improve access to healthcare services.
- Expanding digital mental health interventions and therapies to support those in need.
- Developing a national digital intensive weight management programme to assist individuals with type 2 diabetes.
Additionally, plans are in place to pilot digital assessments for practical subjects in education, ensuring a more balanced approach to assessment beyond traditional written exams.
By embracing digital transformation, Scotland is poised to enhance efficiency, accessibility, and sustainability across public services, fostering a more inclusive and responsive system for the future.
