Digital Healthcare and Insourcing’s Role in Achieving the NHS Net Zero Target: HBSUK Perspectives

As HBSUK released its whitepaper, Digital Healthcare and Insourcing’s Role in Achieving the NHS Net Zero Target, Health Industry Leaders highlighted the paper’s core points.
To read the full Whitepaper, click here.
Digital healthcare and clinical insourcing play a vital role in helping the NHS achieve its net zero ambitions by driving sustainable, efficient service delivery.
This paper explores how Healthcare Business Solutions UK (HBSUK) supports these goals through a blended model that combines on-site clinical insourcing with digital innovation via its Virtual Lucy outpatient platform.
HBSUK Aims to Increase NHS Capacity
By deploying specialist teams during underutilised hours, HBSUK increases NHS capacity without the environmental burden of additional infrastructure or excessive patient travel.
At the same time, its digital outpatients platform, Virtual Lucy (VL), facilitates secure, remote consultations that lower emissions, reduce missed appointments, and streamline processes through automation.
Together, these approaches align with the NHS’s commitment to sustainability across environmental, economic, and clinical outcomes.
Virtual Lucy is a secure online platform that connects patients with the right healthcare specialists without needing to visit the hospital. VL assessments allow service users to have a consultation from the comfort of their home.
At HBSUK insourcing involves hiring specialised clinical teams to work within NHS facilities during off-peak hours, reducing patient waiting times and increasing service capacity without the carbon impact of external, distant facilities.
Insourcing Enhances Clinical Capacity by Optimising NHS Facilities
Insourcing enhances clinical capacity by optimising NHS facilities, reducing reliance on external providers, and cutting emissions from transport and infrastructure.
The NHS can streamline operations, minimise energy consumption, and reduce waste when combined with Virtual Lucy’s digital health solutions, such as virtual consultations and automated processes.
This approach supports the NHS’s net zero goals by improving resource efficiency and lowering its environmental impact.
Together, insourcing and Virtual Lucy provide a sustainable, scalable model that helps the NHS move towards a greener, more efficient healthcare system.
In healthcare, sustainability gains span four key domains: environmental, economic, patient, and clinician-related.
Healthcare sustainability is scalable and independent of clinical settings, offering the potential for system-wide improvements.
The full report can be accessed here.